NAPUS

FY10 NPA Targets and Thresholds
The FY 2010 National Performance Assessment (NPA) indicator target and thresholds for fiscal year (FY) 2010 are attached. Indicator Target and Thresholds for FY 2010 were developed to incorporate a “continuous improvement approach” while ensuring achievable results.

The Service Targets and Thresholds have changed from what we originally presented to the Associations.

Summary of Changes:

All FY10 CORE weights remain the same as in FY09.
EAS 16-11 and EAS A-E Postmasters
Corporate weight (50%), Unit weight (30%), CORE weight (20%)
Unit Indicators Retail Revenue % Plan (45%), TOE (45%), SOX (10%)
EAS 26-21 and EAS 20-18 Postmasters
Corporate weight (50%), Unit weight (30%), CORE weight (20%)
Customer Service Delivery and Retail Stations & Branches (all levels)
Corporate weight (50%) Unit (40%)
Plant Transportation (TANS) with and without Surface Visibility
Corporate weight (50%) Unit (40%)
Plant Maintenance
Corporate weight (50%) Unit (40%)
Manager Distribution Operations (MDO)
Corporate weight (50%) Unit (40%)

FY10 Corporate-Unit Indicators Composite 11-3-09
This file is an interactive Excel that can be filled out